Monday through Friday 5:00AM - 10:00PM PST, Saturday 6:00 AM -10:00 PM PST, Sunday 7:00AM - 10:00PM PST
Receive free Standard Shipping within Canada for purchases of $150+, excluding taxes, when signed into an Aritzia.com account.
Please note we offer complimentary Standard shipping for Aritzia Gift Cards.
For orders shipped to P.O. Box addresses, rural postal codes, and remote locations considered "beyond points", we can reach your destination through Standard shipping only. Please allow additional time for orders shipped to these addresses.
You may only ship to one address per order.
If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. For corporate orders, please contact Customer Care for assistance and we'll be happy to help you out.
See our Payment & Security terms.
Once you place your order it can take up to 48 hours to process before we ship it. During sale periods, it could take up to 72 hours. We reserve the right to make delivery in installments. Delivery times provided are estimates only and commence from the ship date.
Once an order has shipped, we'll send you an e-mail with the tracking number. Just click on the link to take you to the carrier's website to track the progress of your shipment. It may take 72 hours for your tracking number to be activated on our carrier's site.
You can also track your order in your order history. Just log into your account using your e-mail address and password, then click on your order number in your order history. The tracking number will appear under the 'Status & Tracking' column. Click on the link to get the tracking information for your order.
Please note orders of high value require a signature upon delivery.
We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and call Customer Care so that we can assist you with your order as needed.
Please note that if you refuse your order, or any part of it without authorization, you will be responsible for all shipping charges.
Please make sure your shipping address is correct—we cannot redirect orders once items have been dispatched. Sorry!
Payment & Security
To help make your shopping experience more safe, simple, and secure, we use Secure Socket Layer (SSL) technology. This encrypts the data you send over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to get information about the SSL digital certificate registration.
You'll also notice that the location (URL) field at the top of the browser will begin with 'https:' instead of the normal 'http:'.
We accept Visa, Visa Debit, MasterCard, and American Express credit cards, and Aritzia, TNA, and Wilfred Gift Cards. Unfortunately, we are currently unable to accept PayPal. We're working on it and we'll let you know once we can.
When you place your order, your payment will be submitted for authorization and will only be charged when your order is shipped. Charges will appear on your credit card statement as "Aritzia.com".
You agree to pay the price applicable for the merchandise in your order as of the time you submitted your order ("Merchandise Price"), the delivery fees for the shipping service you select ("Shipping Fees"), and any applicable taxes. Aritzia will automatically bill your credit card submitted as part of the order process for such amounts and you hereby authorize us to do so.
We reserve the right at any time after receipt of your order to accept or decline or cancel your order (in whole or in part) for any reason. We may require additional verifications of information before accepting any order. Your order is not accepted until it is shipped. If we cancel all or a part of your order, your sole and exclusive remedy is either that (a) we will issue a credit to your credit card account in the amount charged for the cancelled portion (if your credit card has already been charged for the order) or (b) we will not charge your credit card for the cancelled portion of the order.
To ensure the most accurate prices, taxes, and delivery costs are displayed while browsing our website, we recommend you select your country from the shipping destinations listed in the link at the top of our website.
Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) will be calculated on the total value of merchandise, as well as shipping charges, and will be displayed on your Order Summary page.
Purchases made using Aritzia, TNA, or Wilfred Gift Cards will be charged applicable taxes.
See our Shipping & Delivery page.
Returns & Exchanges
We will gladly exchange or refund (in original tender) regular-priced, new merchandise within 10 days of purchase, in the original country of purchase.
After this time, an exchange or merchandise credit onto a Merchandise Card will be issued for a period of up to 21 days from the date of original purchase.
Merchandise must not be washed, worn, or damaged. All original tags must be attached and accompanied by a valid receipt.
All sale and discounted items, undergarments, swimwear, hosiery, jewellery, and layaways are final sale. Unfortunately, no exchanges or returns will be accepted on these items. Gift Cards may not be redeemed for cash or refunded, unless required by law.
Gift Cards cannot be returned or exchanged for cash unless required under applicable law. All returned items that were purchased using a Gift Card will be refunded to merchandise credit on a Merchandise Card.
We will gladly exchange or refund (in original tender) regular-priced, new merchandise within 14 days of the shipping date at our Online Distribution Centre or in store at any Aritzia location. After this time, an exchange or merchandise credit onto a Merchandise Card will be issued for a period of up to 30 days from the shipping date.
Sale and discounted items can be exchanged or returned for merchandise credit on a Merchandise Card within 14 days of the shipping date at our Online Distribution Centre or in store at any Aritzia location.
All undergarments, swimwear, hosiery, and jewellery are final sale. Unfortunately, no exchanges or returns will be accepted on these items.
If you received merchandise as a gift and would like to exchange it, please contact Customer Care for assistance. You may exchange or return your gift within 30 days of the shipping date.
P.O. Box Deliveries Only: If your purchase was shipped to a P.O. Box in Canada, please drop off your return at Canada Post.
When your refund is complete, we'll e-mail you right away and let you know.
P.S. A return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund, along with any original shipping charges.
Your refund will be credited to the original method of payment via Aritzia.com with shipping and returns fees deducted.
All returned items that were purchased using a Gift Card will be refunded to merchandise credit on a Merchandise Card.
All refunds will be processed within 7 to 10 business days upon receipt of your return package.
Should you prefer to return your online purchases to a store near you, come visit us!
Your refund will be credited to the original method of payment via Aritzia.com with shipping fees deducted.
Hit the "Submit Order" button before you're ready? We’ll do our best to help. During Customer Care hours only, you have up to 30 minutes from the time you click “Submit Order” to cancel it by contacting us at 1-855-ARITZIA (274-8942).